Privacy Policy

This Policy was drafted in Portuguese. If there is a conflict between the English translation and the Portuguese version of these terms then, to the extent permitted under applicable law, the Portuguese version shall prevail.

This Privacy Policy describes how your personal data is collected, processed and shared when visiting or shopping on the Gota a Gota Wine House website. By using this site, you are confirming that you have read and accepted the conditions set out herein.

RESPONSIBILITY OF THE DATA PROVIDED

When registering or providing the personal data through our website, the Customer must ensure that all data provided is correct and complete. The User commits to update any necessary changes in Customer Account whenever changes occur. It's the Customer's responsability to keep his ID and password safe.

COLLECTION OF PERSONAL DATA

We collect the personal data needed to the customer account creation, to orders processing, requests for information and contact from Customers and for handling customer complaints.

When you make or attempt to make a purchase through our website, we collect personal data such as Name, Billing Address, Shipping Address, Email Address, Telephone Number, Taxpayer Number and Payment Information. This is called Order Information.

When you sign up to receive our Marketing Communications, beyond your name and contact details, we collect data from your consumption profile for promotional purposes. This is called Consumption Information.

We also use Google Analytics to help us understand how our customers use the Gota a Gota Wine House website (How Google uses your Personal Information). This is called Statistical Data.

By filling in your personal data in our order forms, contact or subscription requests, we consider that you have given your conscious, express and unequivocal consent to use them for the purposes for which they were made available to us.

PROCESSING OF PERSONAL DATA

The processing of personal data is the responsibility of Pretexto Favorito Lda (Gota a Gota Wine House) with headquarters at Rua de Cedofeita 572, 4050-175 Porto, Portugal, under the unique registration and tax identification number 513747389. For any questions concerning our Privacy Policy, please contact us using our Contact Form or the email address shoponline@gotaagota.pt.

All Personal Data are processed in a clear, lawful manner and for the purposes for which they were made available to us.

We use Order Information for order management and processing. The data processing need for the preparation of the order includes processing payment information, handling shipping, issuing invoices and order confirmations.

If you fill in the Contact Forms available on our website, the personal data you provide such as name and contact details will be used in order to respond to your requests.

If you have signed up to receive our Marketing Communications, we use Consumer Information to provide you with information, communications or promotional campaigns that best suit your interests and consumption preferences. You can cancel this subscription at any time in your Customer Account (in edit contact and unselecting "Yes, I accept to receive marketing communications in accordance with the Privacy Policy.") or using our email address shoponline@gotaagota.pt.

If you have subscribed to Marketing Communications as a Guest Customer (without having a Customer Account created) and would like to cancel the subscription, please send us the cancellation request to shoponline@gotaagota.pt.

We use Statistical Data for statistical analysis and metrics that allow us to analyze consumption trends and optimize the offer of products and our service.

COOKIES

During your visit to the Gota a Gota Wine House website, we collect information by using cookies.

We use our own and third-party cookies to enable the effectively performing of our website and to enhance your browsing experience. By using the Gota a Gota Wine House website you are consenting to the use of cookies in accordance with our Privacy Policy.

A cookie is a small text file that a server can place on the User's computer hard drive. It contains information about your visit to the website and helps to ensure its proper performing and that the services are adjusted, as much as possible, to each User preferences and needs.

Most browsers automatically accept cookies. But if you want, you can prevent them from being stored on your device by setting your browser not to accept cookies or even by deleting them at any time in your browser settings. Please note that the non-acceptance of cookies could jeopardize the proper functioning of the Site.

SHARING PERSONAL DATA

We share your Personal Information with third parties necessary to process your order, such as carriers, billing software and payment institutions.

When necessary, we may share Personal Data to comply with legal obligations.

DATA RETENTION

The collected data will only be stored for the period of time necessary to fulfill the purposes that motivated its collection and processing, except in cases where there is a specific legal requirement to keep them.

If you create a Customer Account on the Gota a Gota Wine House website, we will keep the information provided by you until you wish to change or delete it.

If you place an order through our Online Store, we will keep your Order Information in our records, unless you ask us to delete this information.

SECURITY AND CONFIDENTIALITY

Your privacy is important and that is why we strive to ensure the security and confidentiality of your personal data in accordance with the law in force. We will use your personal data only for the purposes for which they were provided to us and always with your consent.

Please note that the transmission of information via the Internet is not completely secure, which does not allow us to fully guarantee the security of the information transmitted through our website.

RIGHTS OF THE PERSONAL DATA HOLDER

The data subject may exercise the right to access, rectify or delete their personal data. If you wish to exercise any of these rights, you can do so through your Customer Account on this website or contact us through our email shoponline@gotaagota.pt.

In case of non-compliance, you have the right to file a complaint with the National Data Protection Commission.

AMENDMENT TO THE PRIVACY POLICY

We may update this Privacy Policy at any time, as a result of our update policy and in accordance with the law in force. We recommend that you periodically review this document to stay up to date.

Despite all our efforts, there may be typing errors or some missing information. For any questions concerning our Privacy Policy, please contact us using our Contact Form or the email address shoponline@gotaagota.pt.